FAQs

 

1. How can I contact you?

You can reach us via email at slumbrasofficial@gmail.com. We aim to respond to all inquiries within 24 to 48 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations, primarily within the United States and select international locations, ensuring efficient delivery to our customers.

3. Can I get a refund for my products?

Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item. Please contact us to initiate the process.

4. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

5. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. If you have questions about a specific item, please reach out to us.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days.

7. Can I exchange my item for a different one?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

8. What if I have not received my refund yet?

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us for assistance.

9. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping times and costs may vary based on the destination.

10. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.